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Sales & Marketing: Ticket Operations
Manager, Ticket Operations - AMB Sports & Entertainment / Atlanta Falcons (Atlanta, GA)

Position Summary
The requirements for this position include, but are not limited to, those outlined below. All duties and requirements are essential job functions and are subject to possible modification. The Atlanta Falcons Ticket Operations Manager supports, assists and manages in the areas of ticket allocation, ticket inventory control, PSL processing, customer service, ticket resolution, order fulfillment, invoicing and ticket distribution.


Roles and Responsibilities
• Manages the processing and establishment of Atlanta Falcons Personal Seat License (PSL) ticket accounts
• Responsible for invoicing Personal Seat License (PSL) accounts including payment plan creation, batch payment processing and reporting
• Produce post-game settlement in line with National Football League (NFL) requirements
• Manage NFL team ticket operations staff of one coordinator in addition to managing seasonal internship program
• Maintain and update mailing lists of current PSL members and prospective ticket holders
• Provide game-day support in the ticket office and utilizing mobile resolution devices
• Provide daily support for the ticket service and sales departments regarding season ticket account holders and the general public
• Compile data and execute research on various ticketing related issues
• Aid in other duties, functions, and tasks as assigned by Director of Ticket Operations and in their absence by the Assistant Director of Ticket Operations

Qualifications and Education Requirements
• College degree with emphasis in management, sports marketing/management, inventory analysis, accounting or related field
• Minimum of five years of experience in the field of sports ticketing
• Proficiency with Ticketmaster’s suite of ticketing products
• Familiarity with Personal Seat Licenses including billing, selling and transfer is a plus
• A self-starter who can work independently, but thrives in a team atmosphere

Required Skills
• Excellent communication skills
• Excellent time management and organizational skills
• Excellent interpersonal skills and the ability to communicate effectively with all socioeconomic groups
• Excellent mathematical skills – Ability to compute using whole numbers, fractions, decimals and percentages
• Ability to operate a variety of computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook,
• Core competency should reflect a working knowledge and familiarity with Ticketmaster’s suite of products including TM WIN, Archtics, Access manager, Painter, TM360/TM ONE, Presence, Access Manager, TM+ and Mobile Account Manager
• Familiarity with HTML and SQL is preferred
• Must be able to work an irregular work schedule to include nights, weekends and holidays
• Ability to work well in a team environment
• Must have knowledge of the sport of football

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Apply for Future Notification Only: Future Notification
Future Notification Only - Arthur M. Blank Family of Businesses (Atlanta, GA)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions with any of the businesses of the Arthur M. Blank Family of Businesses as they become posted matching the notification buttons you checked on this application form. If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile.  Arthur M. Blank Family of Businesses are an Equal Opportunity Employer.

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