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Current available jobs in Sales & Marketing:





Sales & Marketing: Client Relations/Customer Service
Director of Fan Services - Atlanta Falcons (Flowery Branch, GA)

Position Summary

With a goal of exceeding the expectations of our fans through making memories, proactive service, anticipation of needs and delivery of a superior product in order to maximize retention and revenue, our Director of Fan Services will lead all aspects of customer retention, upselling, cross-selling and customer service.  The Service Team builds customer loyalty and satisfaction by delivering unique experiences, creating memories, creating relationships through personal touch points and by providing clear and consistent communication with integrity to secure our customers’ long term commitment to, and confidence in our organization. Leveraging this customer loyalty by implementing relationship-based selling techniques will be critical in generating incremental ticket sales/suite revenue from customer base.

Roles and Responsibilities

·         Work with the VP of Ticket Sales and Service in establishing and planning season ticket and premium seat renewal program, with a main focus on finding the most efficient and effective strategies to secure renewals.  Lead and evolve current customer service programs and execute an overall service department strategic plan.

·         Provide personalized experiences for our customers. Increase customer loyalty with each of these interactions by becoming a “concierge” for your customer providing them with unique experiences. Proactively communicate with, and anticipate the needs of our customers by being an expert on the services offered by the Falcons, the NFL and area attractions.

·         Enjoy the ability to resolve unusual/adverse situations using a quick response approach and make sound decisions based on available information.  Use logical thinking and provide practical solutions based on the current situation presented.

·         Propose creative ideas to the team that will enhance all aspects of customer experience culture, including developing new benefit programs, special events and ways to exceed customer’s expectations.

·         Working with the Director of Analytics, monitor and report monthly measurable results of customer service staff incorporating “best practices” of customer service events from sports teams and other membership driven organizations.

·         Develop, maintain, enhance and strengthen relationships with our Executive Members and season ticket holders – including their family, friends, customers, employees and guests

·         Incorporate the Falcons sales culture and the way to overcome objections associated with the renewal and servicing of premium and general accounts

·         Manage program consisting of courtesy phone calls, in-office visits, in-arena visits and interactions at special events.  Sharing great stories and experiences on how you made an impact with your accounts will be critical.

·         Coordinate assigned Executive Members and season ticket holder events and customer experiences including, but not limited to:  team season ticket holder party, chalk talks, gift mailings, ticket mailings, renewal mailings, benefit/service booklet design and mailing, seat relocation event, Falcons Professional Network, rookie events, fence-sitter parties, events with coaches/GM.

Qualifications and Education Requirements

  • Bachelors’ degree in Marketing, Sales or Business related field
  • At least four (4) years of experience in managing a customer service or sales staff
  • Prior experience in providing top-level, concierge style customer service and unique experiences in the premium seating, hotel/resort, restaurant and/or hospitality industries is preferred.

Required Skills

  • Excellent leadership, planning and communication skills.  Ability to manage and motivate sales staff to achieve goals.
  • Well organized, self-motivated, positive attitude and team oriented.
  • Proven track record of going above and beyond the customers’ expectations.
  • Ability to build strong relationships and perform relationship based selling.
  • Excellent problem-solving skills and ability to handle multiple projects at the same time.

Proficient with MS Word, Excel, CRM and Archtics Ticketing system experience preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How does this position fit into your career goals?
2. Have you led an annual renewal campaign? If so, please describe most important attributes?
3. How would you sum up great customer service in one sentence?
4. Describe a specific time when you were either proud your communications with an upset customer or exceeded the expectations of a customer?


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Sales & Marketing: Corporate Sponsorship Sales
Senior Corporate Partnership Executive (Non-Sales) - Atlanta Falcons (Flowery Branch, GA)

The Atlanta Falcons are seeking an innovative, driven, collaborative Senior Corporate Partnership Executive to join an integrated team serving a mix of brands, many of which are Fortune 500s.  This is the evolution of the traditional Ad Agency’s Account Supervisor role. The Senior Corporate Partnership Executive will serve as the day-to-day lead, both internally and with our client partners on a select number of Atlanta Falcons corporate partnerships.  The ideal candidate has a passion for advertising and sponsorship, demonstrates strong communication skills and is highly organized/resourceful.  Additional duties and required skills and attributes include but are not limited to the following:

INNOVATION

  • Solutions-oriented and open-minded.  A steward of creative excellence.
  • Anticipates and recognizes client needs through a clear understanding of the client’s business; understands and actively seeks integrated solutions to address them
  • Embraces shifting circumstances and use those as opportunities to improve the team's offerings and the clients' processes.  Remains flexible, calm, and focused in a dynamic environment.
  • Helps foster growth for junior staffers encouraging them to be innovative
  • Champions ‘inspiration’ both internally and client facing
  • Ensures all executions are on-strategy and represent innovative and best in class
  • Gets involved in and develops team initiatives, seeking new growth opportunities

ACCOUNT MANAGEMENT

  • Initiates and maintains regular contact with clients and/or client’s agency, developing strong professional relationships.  Leads and directs business review meetings with each partner on a regular basis. Communicates partnership benefits including deadlines, approval processes, specifications and other relevant logistics.
  • Manages a diverse portfolio of partners and demonstrate insight and knowledge of clients’ businesses. Provides flawless client service including execution of promised deliverables, evaluation of up-sell opportunities, relationship building and entertaining, providing weekly and monthly program progress reports, suggesting value added enhancements to the sponsors. Works with internal and external parties, to execute partnership benefits and protect partner exclusivities.
  • Consults regularly with manager to discuss opportunities and potential issues that impact the client’s business and client relationship.  Manages the client expectations. Alerts supervisors of potential problems/opportunities on the account or within the agency team to assist in proactive management
  • Audits client benefits and executes on a timely and effective basis
  • Works closely with the Georgia Dome to monitor contractual obligations and exclusivity
  • Creates and implements processes that foster and heighten efficiencies

RESULTS ORIENTED

  • Actively participates in research design, analysis, and strategic development, supporting and learning from the account director
  • Uses analysis and insight to drive decisions in a way that yields sustained, measurable results

ADMINISTRATIVE

  • Updates CRM, as well as budget tracking and forecasting
  • Develops and completes on-going ROI and trending documentation including end of year recaps

MEDIA

  • Coordinates implementation of radio, OOH, television, social and internet media; including spots, billboards, features, banner advertisements and email distributions.
  • Catalogs television, radio and signage affidavits 

SIGNAGE

  • Coordinates stadium advertising for all events to assure a consistent and clean stadium aesthetic
  • Organizes production and installation of signage through multiple vendors and clients

HOSPITALITY

  • Coordinates logistics of all partner tickets, suites, tailgates, away game trips and special events

IN-MARKET PROMOTIONS

  • Through strategic planning and assessment, develops complete activation platforms, leveraging Atlanta Falcons assets and delivering a client-focused solution
  • Reviews promotional concepts, including evaluation and approval of promotional program, rules, artwork, and in-market supporting media. Coordinates all aspects of the aforementioned internally and with client
  • Interprets and enforces the marketing guidelines and regulations of the National Football League

 IN-GAME ACTIVITIES

  • Coordinates and implements all in-game benefits, including digital signage and on site promotions

ESSENTIAL REQUIREMENTS:

  • Possesses solid understanding of all marketing disciplines. Demonstrates an active interest in learning
  • 5-7 years of experience in an account management position. Bachelor’s degree required
  • Ability to work nights, weekends and holidays. Falcons home games and events are mandatory.

COMPENTENCIES:

  • Leadership: Is a team player on and off the field.
  • Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities.  Plans ahead for upcoming problems or opportunities and takes appropriate action.
  • Cooperation: works well with others and willing to assist where needed; team player.  Develop and maintain positive working relationships within the Falcons, creating a sense of collaboration.
  • Self–Starter: ability to stay focused despite changing conditions and workload
  • Attention to detail: accomplishes tasks thoroughly and efficiently
  • Diplomacy with Urgency:  demonstrates patience with clients while "keeping the trains running"
  • Communication: ability to express thoughts and ideas clearly and effectively.  Excellent client communication skills and confidence in leading activation based conversations
  • Problem Solving: identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
  • Interpersonal skills: remains open to others’ ideas and exhibits willingness to try new things
  • Planning/organizing: prioritizes and plans work activities and uses time efficiently
  • Quality control: demonstrates accuracy and thoroughness
  • Adaptability:   ability to deal with frequent change, delays, or unexpected events
  • Dependability: consistently at work on time, follows instructions, responds to management direction and solicits feedback to improve performance
  • Computer Savvy: excellent computer skills and learn new software as needed
  • Business Knowledge:  well versed in clients’ businesses, products, and goals in order to help define client objectives and provide actionable strategies to meet those objectives
  • Industry Knowledge:  working knowledge of consumer/cultural/category trends.  Seeks out activation and new media marketing best practices in and outside of category

Note: When you apply for this job online, you will be required to answer the following questions:

1. How does this position fit into your short and long term career goals?
2. What, in your opinion, are the key ingredients in guiding & maintaining successful business relationships? Give examples of how you made these work for you.
3. .Describe a specific time when you exceeded the expectations of a customer.


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