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Current available jobs in Sales & Marketing:




Sales & Marketing: Ticket Operations
Manager, Ticket Operations - AMB Sports & Entertainment / Atlanta Falcons (Atlanta, GA)

Position Summary
The requirements for this position include, but are not limited to, those outlined below. All duties and requirements are essential job functions and are subject to possible modification. The Atlanta Falcons Ticket Operations Manager supports, assists and manages in the areas of ticket allocation, ticket inventory control, PSL processing, customer service, ticket resolution, order fulfillment, invoicing and ticket distribution.


Roles and Responsibilities
• Manages the processing and establishment of Atlanta Falcons Personal Seat License (PSL) ticket accounts
• Responsible for invoicing Personal Seat License (PSL) accounts including payment plan creation, batch payment processing and reporting
• Produce post-game settlement in line with National Football League (NFL) requirements
• Manage NFL team ticket operations staff of one coordinator in addition to managing seasonal internship program
• Maintain and update mailing lists of current PSL members and prospective ticket holders
• Provide game-day support in the ticket office and utilizing mobile resolution devices
• Provide daily support for the ticket service and sales departments regarding season ticket account holders and the general public
• Compile data and execute research on various ticketing related issues
• Aid in other duties, functions, and tasks as assigned by Director of Ticket Operations and in their absence by the Assistant Director of Ticket Operations

Qualifications and Education Requirements
• College degree with emphasis in management, sports marketing/management, inventory analysis, accounting or related field
• Minimum of five years of experience in the field of sports ticketing
• Proficiency with Ticketmaster’s suite of ticketing products
• Familiarity with Personal Seat Licenses including billing, selling and transfer is a plus
• A self-starter who can work independently, but thrives in a team atmosphere

Required Skills
• Excellent communication skills
• Excellent time management and organizational skills
• Excellent interpersonal skills and the ability to communicate effectively with all socioeconomic groups
• Excellent mathematical skills – Ability to compute using whole numbers, fractions, decimals and percentages
• Ability to operate a variety of computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook,
• Core competency should reflect a working knowledge and familiarity with Ticketmaster’s suite of products including TM WIN, Archtics, Access manager, Painter, TM360/TM ONE, Presence, Access Manager, TM+ and Mobile Account Manager
• Familiarity with HTML and SQL is preferred
• Must be able to work an irregular work schedule to include nights, weekends and holidays
• Ability to work well in a team environment
• Must have knowledge of the sport of football


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Sales & Marketing: Event Operations/Management
Manager, Guest Services & Training - Mercedes Benz Stadium (Atlanta, GA)

Position Summary

The Manager, Guest Service and Training is responsible for infusing the Blank Family of Businesses Core Values into stadium operations and developing stadium associates so we can maximize business results.  Partner with stadium leaders across MBS, Levy, SAFE, and other partners to assess guest service and training processes and implement innovative strategies that will enable the stadium to deliver exceptional guest experiences.

Roles and Responsibilities
 

  • Oversee the event day Guest Service Team and operations including ticket scanning and wayfinding at the gates, guest service kiosks and guest service offices.

  • Budget, purchase and manage inventory for all stadium guest service supplies

  • Work closely with the Director, Guest and Team Member Services and the Director of Training and Associate Engagement to lead development, creation and implementation of best in class training and development programs.

  • Take the lead in scheduling, planning, executing, tracking, staffing, and delivering Welcome Home and Core Leader training sessions to ensure our core values are conveyed in compelling fashion and all applicable event day staff are trained in a timely manner.  

  • Work closely with 3rd party partners to assess execution of training and engagement strategies, address challenges and implement best practices.

  • Leverage the MBS team member website and stadium technology to develop and implement digital training strategies.

  • Identify opportunities throughout the team member experience where we can highlight and reinforce our core values, celebrate Team Members who exemplify the Core Values behaviors and implement coaching action plans.

  • Collaborate with the Director of Training and Engagement to build and implement Team Member Experience Program events that celebrate Team Member successes.

  • Continue the development of existing stadium Core Leaders through extended leadership training and team building activities.

  • Prepare the next generation of stadium Core Leaders for success through leadership development programs and seminars.

  • Lead the guest follow up and service recovery program through timely responses and courtesy calls for all guest incidents and injuries.

  • Develop the guest response follow up process through use of CRM, creating cases and assigning follow up. Track trends, produce monthly reports and implement improvement strategies.


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Sales & Marketing: Client Relations/Customer Service
Guest Service Coordinator - Mercedes-Benz Stadium (Atlanta, GA)

Position Description

The Guest Service Coordinator will be integral in further improving Guest Service within MBS through a passion for service, innovative ideas and attention to detail. A calm and patient demeanor and an inherent desire to provide exceptional experiences for both guests and team members will be integral for the continued success of MBS as the industry leader for Guest Service.  The Guest Service Coordinator will report to the Manager, Guest Service and Training.

Roles and Responsibilities

Guest Services:

  •   Monitor staffing levels, redeployments and gate activities and collaborate within the department to address and resolve any challenges with these processes
  • Order all supplies and equipment and stock all guest service locations with proper equipment and supplies
  •   Support stadium service recovery by contacting guests who submitted complaints about their event experience
  • Incident tracking— produce reports that identify trends and areas for improvement.
  • Consolidate shop score information to distribute to department heads
  • Maintain and revise shop criteria and distribution list as needed
  • Schedule Lost & Found support for non-event days
  • Audit and ensure accuracy of items input into ISS 247 Lost & Found module
  • Support event day needs including the delivery of credentials and DD products for M.A.D.D. volunteers

Training Support:

  •   Schedule Welcome Home Training dates for new hires throughout the organization and collaborate to have appropriate manager and trainer participation
  •   Track attendance and reschedules to ensure continuity of training requirements are met throughout the organization and all stadium partners
  • Participate in and support training and hiring events as needed
  • Identify and collaborate on opportunities to improve training processes

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Sales & Marketing: Ticket Sales
Ticket Operations Assistant - Mercedes-Benz Stadium (Atlanta, Ga)

Position Summary

The Ticket Office Assistant shall be responsible for performing daily administrative duties and office functions in support of the stadium Ticket Office Manager. The Ticket Office Assistant responsibilities additionally include but are not limited to developing and providing event summary information for routine inquiries, preparing correspondence and departmental contracts, and performing other administrative functions for the department.  The Ticket Office Assistant is also expected to perform the duties of the Ticket Office Manager position as necessary or as assigned by the Ticket Office Manager.

Roles and Responsibilities

  • Compile, create and present statistical event summary reports.
  • Maintain files of correspondence and other records.
  • Ensure box office practices and procedures are properly followed for ticket selling and distribution operations.
  • Perform all daily Ticket Office Accounting operations such as audit reporting, attendance report compilation, box office statement creation, daily, monthly and yearly reports.  Balance daily ticket sales and work in concert with stadium Accounting department for financial reporting.
  • Must be able to operate within the Ticketmaster Host ticketing system platform including event creation, price code/ticket type building and venue/manifest management
  • Routinely interact with the public to provide information and address issues while providing excellent customer service.
  • Required to participate/work all stadium events.
  • Perform other duties, functions, special projects and responsibilities as assigned by the Ticket Office Manager.

Qualifications and Education Requirements

  •        Minimum of a high school diploma or general education degree (GED); college, vocational or business school preferred.
  •        Minimum of two years of experience in a team/arena/stadium box office
  •        Proficiency with Ticketmaster’s suite of ticketing products is preferred
  •        Working knowledge of Ticketmaster’s host ticketing platform is a plus
  •        A self-starter who can work independently, but thrives in a team atmosphere

Required Skills

  •        Excellent communication skills
  •        Excellent time management and organizational skills
  •        Excellent interpersonal skills and the ability to communicate effectively with all socioeconomic groups
  •        Excellent mathematical skills – Ability to compute using whole numbers, fractions, decimals and percentages
  •        Ability to operate a variety of computer applications
  •        Must be able to work an irregular work schedule to include nights, weekends and holidays
  •        Ability to work well in a team environment

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