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Sales & Marketing: Ticket Marketing
Manager, Ticket Operations, Atlanta United FC - Atlanta United FC (Atlanta, GA)

About AMB Sports & Entertainment Group

AMB Sports & Entertainment Group is a subsidiary of AMB Group, LLC, and is comprised of the Atlanta Falcons Football Club, LLC, The Atlanta New Stadium Project, and Atlanta’s Major League Soccer team, Atlanta United FC.

 Atlanta United FC

Atlanta United brings Major League Soccer to the Southeast as the league’s 22nd franchise. The club’s avid fan base has set records in fan participation with 24,000 seats reserved to date for the 2017 inaugural season. The first sports team to play in the state-of-the-art New Atlanta Stadium currently under construction downtown, Atlanta United is owned by one of the city’s most influential businessmen and philanthropists, Arthur M. Blank.

Position Summary

The requirements for this position include, but are not limited to, those outlined below.  All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities.  This document does not create an employment contract, implied or otherwise.  It is the employer’s discretion to add or change the duties or requirements of this position at any time. The Atlanta United Ticket Operations Manager manages, supports and assists in the areas of ticket allocation, ticket inventory control, customer service, order fulfillment, invoicing and ticket distribution.

 Roles and Responsibilities

  • Manages the processing and establishment of Atlanta United season ticket accounts
  • Responsible for invoicing season ticket member accounts including payment plan creation, batch payment processing and reporting
  • Oversee post-game settlement in line with MLS requirements
  • Manage yearly seat relocation process
  • Manage MLS ticket operations staff of one assistant while overseeing annual internship program
  • Maintain and update mailing lists of current Founder’s Club members and prospective ticket holders
  • Provide match-day support in the area of the customer service window and Will Call
  • Provide daily support for the ticket service and sales departments regarding season ticket account holders and the general public
  • Compile data and execute research on various ticketing related issues
  • Aid in other duties, functions, and tasks as assigned by Director of Ticket Operations

Qualifications and Education Requirements

  • College degree with emphasis in management, sports marketing/management, or related field
  • Minimum of five years of experience in the field of sports ticketing
  • Proficiency with Archtics ticketing system required

Required Skills

  • Excellent communication skills
  • Excellent time management and organizational skills
  • Excellent interpersonal skills and the ability to communicate effectively with all socioeconomic groups
  • Excellent mathematical skills – Ability to compute using whole numbers, fractions, decimals and percentages
  • Ability to operate a variety of computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook,
  • Core competency should reflect a working knowledge and familiarity with Ticketmaster’s suite of products including TM WIN, Archtics, Access manager, Painter, TM360/TM ONE
  • Familiarity with HTML and SQL is preferred
  • Must be able to work an irregular work schedule to include nights, weekends and holidays
  • Ability to work well in a team environment
  • Must have knowledge of the sport of soccer

Note: When you apply for this job online, you will be required to answer the following questions:

1. How does this opportunity fit into your short and long term career plans?
2. Of what accomplishment are you most proud thus far in your career? Why?
3. Describe a difficult customer service challenge that you personally resolved. What was your approach and what were the results?
4. Describe some practices you use in order to maintain an organized work space and high attention to detail.

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