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Current available jobs in Sales & Marketing:




Sales & Marketing: Premium/Suite Sales
Premium Account Service Executive - Mercedes-Benz Stadium (Atlanta, GA)

Position Summary

This individual will be responsible for coordinating and supervising services provided to Mercedes-Benz Stadium’s Executive Members (Club Seat & Suite Owners).  This includes working with other departments in preparing for the anticipated needs of the Premium Account Holders during events and actively supervising operations on the club & suites levels during events. This individual will work to create raving fans in a sustainable, safe, and clean environment.

Roles and Responsibilities

  • Develop, enhance and maintain relationships with Premium Account Holders by phone and in person
  • Act as back up on all other Premium Account Holders accounts.  Must be knowledgeable of all premium seating policies & programs (i.e., club seats vs. suites).  This includes knowledge of ticketing procedures, event set-up, housekeeping, parking and engineering responsibilities, food service procedures, varying benefits, etc.
  • Accomplish touch point goals each month/year
  • Answer incoming telephone calls and emails, including routine requests such as event day questions, account profile changes, and detailed information regarding account balances
  • Assist department with varying projects such as mailings, as well as event day and special event needs
  • Communicate team schedules, upcoming promotions, press releases and other Premium Account Holders benefit information as needed through email, mail, and phone
  • Work event days and provide service support throughout all premium areas to our fans
  • Proactively communicate with Premium Account Holders to determine their needs and be an expert on the products and services, as well as benefits and amenities offered
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound judgment decisions based on available facts
  • Coordinate annual projects related to payment collections, playoffs, and all event day tasks
  • Lead the coordination of several departments’ efforts in maintaining and servicing of all premium areas to ensure a quality product is offered to all Premium Account Holders
  • During events, evaluate the services being provided to the Premium Account Holders.  Where concerns exist, actively participate in rectifying or upgrading those services at that time and follow-up with the appropriate department after the event.
  • Organize and directly supervise the operation of the concierge desks, and all premium areas, as well as the part-time Guest Services Coordinators staffed in these areas
  • Assign and supervise the work of our Guest Services Coordinators during regular pre-event checks, and while working on special projects leading up to event day
  • Plan and execute the addition of new or revised services to be offered to Premium Account Holders as amenities of our overall service program 
  • Play a detailed role in the planning and execution of all special events hosted for Premium Account Holders

Qualifications and Education Requirements

  • Bachelor’s degree in Sports Management or related field
  • 3 to 5 years of experience in a customer service support function
  • 2 to 3 years of experience with Ticketmaster, Archtics and CRM
  • Previous experience working with high profile clients or executives
  • Previous experience working in Sales/Service, or in a fast-paced environment

Required Skills

  • Judgment and problem solving
  • Interpersonal and influencing skills
  • Positive demeanor and team spirit
  • Planning, organizing, attention to detail
  • Flexibility and adaptability
  • Time management and multi-tasking
  • Proactive initiative
  • Professionalism and tact
  • Customer service orientation with focus on producing quality, timely results with a sense of urgency
  • High level of computer proficiency (Microsoft Word, Excel, Outlook, PowerPoint, Visio)

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Sales & Marketing: Game Operations/Presentation
Stage Manager - Mercedes-Benz Stadium (Atlanta, GA)
  • Position Summary

    • Manages Live Feature Implementation
    • Execute live camera shots for in-game features
    • Other duties, functions, and responsibilities as assigned by supervisor
      •  

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Sales & Marketing: Game Operations/Presentation
Football Stats - Mercedes-Benz Stadium (Atlanta, GA)

Position Summary

  • Observes and Notes Game Action
  • Quickly notes all game actions and plays for the event
  • Other duties, functions, and responsibilities as assigned by supervisor.

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Sales & Marketing: Game Operations/Presentation
In-Game Reporter - Mercedes-Benz Stadium (Atlanta, GA)

Position Number

  • Live event on camera host that works with Producer on Live presentation about a football game
  •  Works with MBS Production and Live Events team to successfully execute live interaction with players/coaches/staff
  • Football/Soccer Knowledge a must have

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Sales & Marketing: Game Operations/Presentation
In-Game Host - Mercedes-Benz Stadium (Atlanta, GA)

Position Number

  • Live event on camera host that works with Producer on Live presentation
  • Works with MBS Production and Live Events team to successfully execute live interaction with fans
  • Football/Soccer Knowledge a must have

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