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Current available jobs in Sales & Marketing:





Sales & Marketing: Fan Development
Director, Fan Experience - AMB Sports & Entertainment Group (Atlanta, GA)

AMB Sports & Entertainment Group is a subsidiary of AMB Group, LLC, and is comprised of the Atlanta Falcons Football Club, LLC, The Atlanta New Stadium Project, and the Atlanta Major League Soccer team. 

Atlanta Falcons Football Club, LLC

The Atlanta Falcons are a professional American football club and member of the National Football League (NFL).  The Falcons compete in the NFL’s NFC South Division. The team plays their home games at the Georgia Dome in downtown Atlanta, but construction is planned to begin in 2014 on a new retractable roof stadium with play beginning in the 2017 season. The team’s headquarters and practice facilities are currently located at a 50-acre site in Flowery Branch, Georgia.  The Falcons’ NFL expansion franchise was awarded in 1965.  Under current owner Arthur Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field.

The Atlanta New Stadium Project (NSP) 

The Georgia World Congress Center Authority (GWCCA) and the Falcons have developed an agreement for a new retractable roof stadium to be built on the GWCCA campus. Scheduled to open in 2017, the NSP will serve as the home of the Falcons in addition to other sports, convention and entertainment events currently held at the Georgia Dome, and other new marquee events that will be hosted in the future. Since their first season in 1966, the Atlanta Falcons have called Downtown Atlanta home. After spending their first 26 seasons at Atlanta-Fulton County Stadium, the Falcons moved to the Georgia Dome in 1992. The Falcons’ last season in the Georgia Dome will be 2016.  The new facility will allow the Falcons to provide a world-class, league-competitive, game-day, experience for fans to ensure the city and state are able to retain current major events as well as attract new marquee events to the region. The agreement calls for the Falcons organization to manage and operate all aspects of the NSP, unlike the current arrangement at the Georgia Dome. This represents a tremendous opportunity for the organization to control the game-day and event experience for all NSP attendees.

Atlanta MLS Team (a division of AMB Sports & Entertainment)

AMB Sports & Entertainment Group will field a Major League Soccer (MLS) expansion team in 2017.  MLS, founded in 1996, is the top-flight professional soccer league in the United States.  This will be the 22nd franchise for the league, which has a presence in major markets across the United States and Canada and plans to expand to 24 franchises by 2020.

AMB Sports and Entertainment is constructing a world class stadium that will deliver a reimagined experience for fans of the Atlanta Falcons, the new MLS Atlanta soccer club, and other sports and entertainment events. AMBSE is seeking an execution oriented executive capable of developing and delivering innovative solutions across several aspects of the fan experience. Responsibilities include:

  • Partner with 3rd party vendor and operations to design and deliver the complete food and beverage experience in the new stadium including menu development, location, operational modeling, and innovative solutions for order placement, payment, and delivery of food and beverage orders to fans across different types of events
  • Analyze new technologies and applications designed to enhance the fan experience, and partner with appropriate departments (IT, Operations, Digital Media, etc.) to make recommendations and develop test or execution plans associated with each
  • Establish means to test new experience elements and processes with fans, measure the results, and make go-forward recommendations for the new stadium
  • Deliver innovative solutions that improve the parking experience in terms of inventory utilization, sales, space assignment, pricing, operations, tailgating, entry/exit flow, and other fan needs
  • Define fan experience success criteria and establish a metrics framework and KPIs to measure the experience baseline across all key touchpoints and establish benchmarks and goals
  • Partner with operations to design queue lines, queue line experiences, and transactional process flows to optimize the fan experience for those entering the building through various entrances, purchasing food and beverage throughout the stadium, and shopping or buying merchandise
  • Partner with stadium operations to design optimal fan flow and circulation inside and outside the stadium using well placed signage and intuitive wayfinding for all visitors to the stadium
  • Partner with key stakeholders and local organizations to engineer and optimize traffic flow and MARTA ridership both arriving to and departing from the stadium.  Determine opportunities to better inform fans and guide fans where appropriate based on the knowledge we have of each fan.
  • Leverage operational data and fan profile, preference, and behavioral data to identify areas of opportunity and implement fan incentives and experience enhancements

Qualifications:

  • Innovative mindset with experience prototyping and trialing new solutions
  • Experience developing, managing, and executing integrated project plans
  • Comfortable leveraging new technologies and applications to enhance the consumer experience
  • Experience with human engineering design, processing engineering, and operational design to optimize efficiency and overall stadium utilization
  • Analytically oriented with an ability to use data to inform recommendations and measure success
  • Experience managing multiple projects at once and overseeing a dynamic product roadmap
  • Strong collaboration and partnership skills
  • Resourcefulness in delivering programs and projects
  • Degree or applicable experience in Industrial Engineering, Operational Design, or Product Portfolio Management

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Sales & Marketing: Client Relations/Customer Service
Seasonal Service Associate - Located at Georgia Dome - Atlanta Falcons (Atlanta, GA)

About the Atlanta Falcons

With a rich history since our inception in 1965, the Atlanta Falcons Football Club has evolved to become one of the National Football League’s premier teams on and off the field under current owner Arthur Blank’s leadership.  We are part of the Blank Family of Businesses and share a strong organizational culture, rooted in our core values and lived through our associates.  We play our home games at the Georgia Dome in downtown Atlanta, but construction is beginning on a new retractable roof stadium, opening for the 2017 season.  The new facility will allow us to provide a world-class experience for fans, both on Falcons game days and for many other marquee events.  Our headquarters and practice facilities are currently located on a 50-acre campus in Flowery Branch.  We are proud to represent the city of Atlanta, with a thriving economy, especially in areas like media operations and information technology; a rich culture and arts scene; low cost of living; and plenty of green space to enjoy the great climate.

The Atlanta Falcons Football Club is accepting applications from motivated individuals looking to start a career in the sports industry to work as a Seasonal Service Associate beginning mid-2015. This associate position will work an approximate work schedule of Monday – Friday, 9 a.m.- 4:00 p.m. The Seasonal Service Associate will focus on assisting all ticket service executives in their daily activities.  This position will also include the opportunity to learn basic service strategies and assist the service team with the daily interaction with our season ticket member accounts.  These opportunities pay an hourly wage.

Atlanta Falcons Seasonal Service Associate will work closely with the Director of Fans Services to perform the following tasks:

  1. Perform basic office functions as needed and are expected to assist executives in attaining ticket renewal goals using the training and tools that are provided.

  2. Establishing relationships with current season ticket members

  3. Assist with the renewal of season ticket members for the 2016 season

    • Work with season ticket members during the seat selection process

  4. Assisting in servicing current season ticket member accounts.

  5. Working all game days for the 2015 season

  6. Database management and analyzing season ticket member participation

    On a day-to-day basis, the selected candidate will be responsible for:

  • Completing projects given to them by the service team
  • Providing customer service to existing accounts and other Falcons fans
  • Fielding incoming calls

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a college degree? Yes/No
2. Do you have previous experience in the sports industry? Yes/No
3. Are you available to work nights and weekends? Yes/No
4. How does this position fit wiht your short and long term career goals?


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