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Current available jobs in Sales & Marketing:




Sales & Marketing: Ticket Operations
Seasonal Ticket Operations Assistant - Atlanta Falcons (Atlanta, GA)

Position Summary

This individual will serve as a liaison between the Atlanta Falcons and our season ticket holders while ensuring the highest level of service is provided as it relates to renewals, retention, ticketing, finance, account management and game day activities and our fans.

Roles and Responsibilities

  • Enhance and maintain relationships with fans on the phone and in person
  • Answering incoming telephone calls, emails, and assists fans visiting the Ticket Office
  • Assist department with all projects that arise, varying in nature from mailings to game day and special events and data entry
  • Communicate team schedules, routine questions such as game day questions, upcoming promotions, and other season ticket holder benefit information as needed through email, mail and phone
  • Identify, troubleshoot and resolve routine situations with guidance from Service team
  • Work with Ticket Sales, Ticket Operations and Dome Operations as needed to assist with execution of programs

Qualifications and Education Requirements

  • Ability to deliver excellent service to fans
  • Strong written and oral communication, prioritization and organization skills
  • Proficient with MS Word and Excel
  • TicketMaster Archtics experience preferred
  • Ability to multi-task, problem solve effectively and handle stressful and difficult situations
  • Must be able to work Monday through Friday and game days

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Sales & Marketing: Marketing
Director, Digital Media - Atlanta Falcons (Atlanta, Ga)

Position Summary

As part of the AMBSE Media Group, the Atlanta Falcons Digital Media Director is responsible for strategy, optimization and ownership of the Falcons digital / web and social platforms from end-to-end. Digital and social media are indispensable and central components when authentically connecting to our fan base, both locally and nationally, and this position will play a critical role in elevating our KPI metrics.

This high-profile, fast-paced and challenging opportunity requires strong leadership and organization skills by setting a clear vision, building a detailed strategy, bringing innovative thinking to the team and managing deliverables in an efficient, timely manner. He/she will be responsible for editorial calendar planning and defining our voice(s) while collaborating with other team members to create content that is inspiring and entertaining for Falcons fans, ultimately driving business results.

Roles and Responsibilities

  • Drive vision and strategy for user / fan experience across all digital and social platforms

  • Provide day to day leadership of the digital, social and mobile staff for the Atlanta Falcons

  • Drive integrated content ideation from concept to completion across all platforms

  • Integrate commerce into all platforms while delivering inspiring, innovative content to drive KPI metrics

  • Serve as Editor in Chief for the team website

  • Manage digital, social, and mobile team while ensuring the team is fully integrated into AMBSE Media Group. This will also require the ability to define and manage agency, partner and contractor engagement

  • Ensure integration with all Atlanta Falcons departments, as well as other communications, marketing and community relations leaders across the Blank Family of Businesses

  • Link site metrics to overall communications and brand metrics for evaluation of strategy versus execution.

  • Budget planning and management

Qualifications and Education Requirements

  • Four-year degree

  • Minimum 7-10 years' experience across digital and social media including strategy, digital marketing, social media, web-development and/or a related field within high-paced, demanding professional setting Agency experience acceptable

Required Skills

  • Back end technical / developer knowledge for digital / web and social mediums. Prefer knowledge of NFL CMS platform, but not necessary

  • Demonstrated experience managing teams, developing talent

  • Experience with professional or collegiate sports is required


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Sales & Marketing: Client Relations/Customer Service
Fan Services Executive - Atlanta United FC (Atlanta, GA)

Position Summary

The Fan Services Executive serves as a liaison between Atlanta United and our season ticket members and fans and delivers the highest level of service through relationship building, account management, renewal and retention efforts and matchday activities. This position will be located in the Georgia World Congress Center prior to moving into Mercedes-Benz Stadium.

Roles and Responsibilities

  • Develop, enhance and maintain relationships with season ticket members by phone, email and in person.
  • Proactively communicate with season ticket members to determine their needs and become an expert on the products and services offered.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available facts.
  • Answer incoming telephone calls, including requests such as account profile changes, account balance inquiries, matchday questions, etc.
  • Collect season ticket member informaion and manage customer records within Archtics and CRM.
  • Communicate upcoming promotions and other season ticket member benefit information as needed.
  • Work matchdays and provide service support on concourses to our supporters.
  • Coordinate touchpoints and face-to-face meetings during matchday.
  • Assist department with all projects varying in nature from mailings to special events.
  • Coordinate annual projects related to seat relocation, renewals and playoffs.
  • Accomplish touchpoint and renewal goals.

Qualifications and Education Requirements

  • Bachelor’s degree in Sports Management or related field.
  • 2+ years of experience in a customer service support function.
  • 2+ years of experience with Ticketmaster, Archtics and CRM.
  • Previous experience working in a fast-paced environment.

Required Skills

  • Customer service orientation with focus on producing quality, timely results with a sense of urgency
  • Strong Interpersonal skills including a positive demeanor, team spirit, and professionalism
  • Judgment and problem solving
  • Planning, organizing, attention to detail
  • Flexibility and adaptability
  • Time management and multi-tasking
  • High level of computer proficiency (Microsoft Word, Excel, Outlook, PowerPoint)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


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Sales & Marketing: Event Operations/Management
Event Marketing Seasonal Assistant - Atlanta United FC (Atlanta, GA)

Atlanta United FC

Atlanta United brings Major League Soccer to the Southeast as the league’s 22nd franchise. The club’s avid fan base has set records in fan participation with 24,000 seats reserved to date for the 2017 inaugural season. The first sports team to play in the state-of-the-art New Atlanta Stadium currently under construction downtown, Atlanta United is owned by one of the city’s most influential businessmen and philanthropists, Arthur M. Blank.

 

Position Summary

Atlanta United is more than a professional soccer club. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. Atlanta United looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. Atlanta United seeks achievers, leaders and visionaries. At Atlanta United, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

 

The club looks for positive and upbeat individuals who can grow, innovate, and vision the future on and off the pitch – and team players.  Our culture flourishes by delivering passion and love for the beautiful game creating relationships that fuel our consumers.  The brand seeks red and gold blooded achievers who disperse their unique spark and inspire all within the realm of the Atlanta community.  

 

We see our Marketing function as a source of competitive advantage. We approach marketing in a way that only Atlanta United can: taking risks, pushing boundaries and inspiring fans to be champions. The nature of the work is focused on creating brand demand, understanding external constituents and effectively presenting company or product. Branding is essential for companies of all sizes to get their point across. Atlanta United is establishing itself as the pinnacle of employment in the professional soccer world, and that is partially thanks to its ingenious storytelling. 

 

As we work towards the Inaugural Season for Atlanta United in 2017, Atlanta United is accepting applications from motivated individuals looking to start a career in the sports industry to work as the Seasonal Event Marketing Assistant beginning in August 2016. Under the direction of the Marketing & Fan Engagement Coordinator, the Seasonal Event Marketing Assistant will observe and assist with various projects assigned by the Marketing & Fan Engagement Department.

 

Responsibilities included but not limited to:

  • Assist in all aspects of planning, setup, execution and post-event marketing operations
  • Work with the marketing team in researching potential event opportunities
  • Contact vendors/event organizers as needed to move event logistics forward
  • Assist with the management and coordination of the ATL UTD Street Team
  • Maintain inventory of promotional items and branding elements
  • Organize and assemble marketing supplies for various initiatives
  • Provide support in data entry and lead generation
  • Cultivate relationships with vendors, venues, fans and Founding Members
  • Support department with all projects varying in nature from mailings to special events
  • Other duties as assigned

 

Qualifications and Education Requirements

  • Bachelor’s degree in marketing, sports management, communications, or related field
  • Previous experience working in a fast-paced environment
  • Exceptional communication skills, both written and verbal
  • Strong customer service skills over the telephone, in person, and through written communication
  • Must be fluent with Office programs including Word, Excel, and Powerpoint. Experience using Google Business tools, Adobe CS, and keynote is a bonus.

 

Time Commitment and Compensation:

The Seasonal Event Marketing Assistant must be able to work irregular hours including nights, weekends, and some holidays. Compensation will be a fixed-hourly rate. Weekly schedule shall not exceed 30 hours. End date will be 12/31/2016

 


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Sales & Marketing: Event Operations/Management
Seasonal Marketing Assistant - Atlanta United FC (Atlanta, GA)

Atlanta United FC

Atlanta United brings Major League Soccer to the Southeast as the league’s 22nd franchise. The club’s avid fan base has set records in fan participation with 24,000 seats reserved to date for the 2017 inaugural season. The first sports team to play in the state-of-the-art New Atlanta Stadium currently under construction downtown, Atlanta United is owned by one of the city’s most influential businessmen and philanthropists, Arthur M. Blank.

 

Position Summary

Atlanta United is more than a professional soccer club. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. Atlanta United looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. Atlanta United seeks achievers, leaders and visionaries. At Atlanta United, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

 

The club looks for positive and upbeat individuals who can grow, innovate, and vision the future on and off the pitch – and team players.  Our culture flourishes by delivering passion and love for the beautiful game creating relationships that fuel our consumers.  The brand seeks red and gold blooded achievers who disperse their unique spark and inspire all within the realm of the Atlanta community.  

 

We see our Marketing function as a source of competitive advantage. We approach marketing in a way that only Atlanta United can: taking risks, pushing boundaries and inspiring fans to be champions. The nature of the work is focused on creating brand demand, understanding external constituents and effectively presenting company or product. Branding is essential for companies of all sizes to get their point across. Atlanta United is establishing itself as the pinnacle of employment in the professional soccer world, and that is partially thanks to its ingenious storytelling. 

 

As we work towards the Inaugural Season for Atlanta United in 2017, Atlanta United is accepting applications from motivated individuals looking to start a career in the sports industry to work as the Seasonal Marketing Assistant beginning in August 2016. Under the direction of the Marketing & Fan Engagement Manager, the Seasonal Marketing Assistant will observe and assist with various projects assigned by the Marketing & Fan Engagement Department.

 

Responsibilities:

  • Create and execute marketing campaigns for Atlanta United and select corporate partners
  • Actively researching and developing new grassroots ideas for engaging with our season ticket holders and email marketing best practices
  • Support
  • Assist in social media planning and execution
  • Assist event marketing team with select events and event activations and executions
  • Maintain marketing database, adding new leads and contacts
  • Provide support to the Atlanta United Street Team
  • Assist in the fulfillment of advertising and partnership contracts
  • Other duties as assigned

 

Qualifications and Education Requirements

  • Bachelor’s degree preferred business, marketing, sports management or related field.
  • Preference is provided to individuals with experience in sports marketing.
  • Successful candidate will have demonstrated experience in marketing, promotions or corporate sponsorship fulfillment.
  • Candidate will also demonstrate excellent organizational and communication skills, plus the ability to work both independently and in a team environment.
  • Must be fluent with Office programs including Word, Excel, and Powerpoint. Experience using Google Business tools, Adobe CS, and keynote is a bonus.

 

Time Commitment and Compensation:

The Seasonal Marketing Assistant must be able to work irregular hours including nights, weekends, and some holidays. Compensation will be a fixed-hourly rate. Weekly schedule shall not exceed 30 hours. End date will be 12/31/2016.

 


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