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Current available jobs in Information Systems:




Information Systems: Technical Support/Help Desk
Technical Analyst - AMB Sports & Entertainment (Atlanta, GA)

Position Summary

The position will serve as an experienced member of the technical support team and will provide all aspects of client support to meet the needs of our associates. This will include support and device management for desktops, laptops, mobile devices, printers & multifunction copiers, phones, and other peripheral equipment. This person will be a primary contact for support at our Atlanta offices and will also work with our support team to provide assistance to many of our other locations.

This position requires a high-energy individual who has a passion for this field of work and the ability to be a self-starter. This position should take initiative in planning, implementing, and troubleshooting the client support environment within the businesses. This position will work with others in the team to ensure a secure computing environment across the enterprise.

Must be able to carry a cell phone and respond quickly to occasional requests for critical assistance (24 x 7). Working home games and other selected weekends will be required. Some occasional travel may be required; must be able to commute to our Flowery Branch office when needed.

Qualifications and Education Requirements

  • Bachelor’s degree required, preferably in Computer Science, Information Systems, or related degree.
  • Certifications desired: HDI: Support Center Analyst, MCSA: Enterprise Desktop Support Technician
  • Minimum 2-3 years of relevant work experience

Required Skills

  • Must be comfortable providing technical support at the client level as well as designing and administering solutions for the whole enterprise. 
  • Exceptionally strong interpersonal skills are required to interact and consult with staff at all levels including senior level management and build strong client relationships.
  • Must be able to prioritize and manage tasks for on-time delivery; must be self-motivated and perform as a team player.  Experience working out of a ticketing system required.
  • Strong oral and written communication skills, including presentation skills and experience communicating with technical and non-technical audiences.
  • Possess strong problem solving and technical troubleshooting skills and a good understanding of computer hardware, operating systems, productivity software, and networking. Experience with Windows 7/8, Mac OSX, Microsoft Office, iOS required.
  • Ideal candidate would have strong working knowledge of Microsoft Windows Server, Active Directory / Group Policy management, Microsoft Exchange, and common desktop security and automation tools.
  • Prior experience managing office telecommunications and network/server administration is a definite plus. Some experience with virtualization and PowerShell/VB scripting desired.
  • Must have a healthy understanding of enterprise networking and VPN solutions.
  • Must have a strong working knowledge of client antivirus solutions and ways to secure the desktop computing environment.
  • Work in compliance with relevant corporate policies and best practices and communicate those to clients at all levels
  • Be comfortable coaching, mentoring, and training junior level staff
  • Must also have a strong drive to develop and constantly update technical skills.
  • Must be able to lift and move computer equipment of all shapes and sizes independently or with assistance from colleagues.
  • Vendor and project management experience a plus.

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Information Systems: Technical Services Management
IT Manager - Event Services - AMB Sports + Entertainment (Atlanta, GA)

Position Summary

AMB Sports + Entertainment has an opening for an IT Manager – Event Services. The position will be primarily based in Atlanta, GA at the new Mercedes Benz Stadium but will also work from other locations around Metro Atlanta as needed.

The position will serve as a leader for venue services and event based technology at the Mercedes Benz Stadium (POS, IPTV, Wifi, AV, etc.) as well as additional AMB Sports + Entertainment events hosted at other locations. This position will manage the entire life cycle of technology needed for an event. Some events like Atlanta Falcons and Atlanta United games will have a static set of technology needs throughout the season but other events will have more custom tailored needs. This position will work together with Event Managers and event clients to understand the technology needed for a given event and make sure they are in line with capabilities and services that the Stadium can offer. This position will work with our other IT teams and appropriate vendors to setup the needed technology for an event. This position will manage an event based helpdesk that will be comprised of partners and internal IT resources that will work to document and resolve any issues that arise during an event. This position will also work to break down any technology as needed after an event and perform post event assessments. 

This position requires a high-energy individual who has a passion for this field of work and the ability to be a self-starter. This position is a hands-on management position and will require a very broad technical skill set. This position will work very closely with other teams in IT, other stadium departments, and vendors.

Must be able to carry a cell phone and respond quickly to occasional requests for critical assistance (24 x 7). Working events at the Mercedes-Benz Stadium will be required. This position is in a technical services group and therefore may require this individual to participate in any operational rotations, such as on-call rotation and off hour implementations. Some occasional travel may be required.

Qualifications and Education Requirements

  • Bachelor’s degree is required, IT related desired
  • Minimum 4 years of relevant work experience
  • Prior IT management experience required
  • Vendor and Project management experience required
  • ServiceNow or similar ticketing system administration required.
  • GPO and AD management experience desired
  • Microsoft Deployment Toolkit or similar imaging platform experience desired
  • MaaS 360 / Airwatch or other MDM platform experience desired
  • Avaya Communication Manager or similar phone system management desired

Required Skill

  • Supervise event support team and ensure event support coverage by managing schedules for event support team
  • Must be comfortable providing technical support at a senior level and being an escalation point for event based technology issues. Must also be comfortable serving as a relationship manager with key departmental stakeholders
  • Must be able to prioritize and manage tasks across the team for on-time delivery. Experience managing employees out of a ticketing system and project management system required
  • Develop and implement standards, guidelines, and policies for venue service technology in collaboration with IT leadership
  • Gather data and metrics from ticket system to share with IT leadership regularly
  • Strong oral and written communication skills, including presentation skills and experience communicating with technical and non-technical audiences. Experience maintaining an IT knowledge base strongly desired
  • Experience sending out broad IT messages to staff required
  • Possess strong problem solving and technical troubleshooting skills and a good understanding of computer hardware, operating systems, productivity software, and networking. Experience with Windows 7/8, Mac OSX, iOS, Android required
  • Ideal candidate would have a very strong working knowledge of Microsoft Windows Server, Active Directory / Group Policy management, Microsoft Exchange, and common desktop security and automation tools
  • Experience with PowerShell and other common scripting technologies strongly desired
  • Must have a good understanding of enterprise networking and VPN solutions. Must have a strong knowledge of client antivirus solutions and ways to secure the desktop computing environment
  • Must also have a strong drive to develop and constantly update technical skills

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Information Systems: Telecommunications
Associate Developer - Mercedes-Benz Stadium (Atlanta, GA)

Position Summary

Love Atlanta Sports? Love to code? We are looking for an Associate Developer to design and develop email communications for the Atlanta Falcons, Atlanta United, and Mercedes-Benz Stadium.

Email is the most important form of direct communication we have with our fans. The Associate Developer will assist the Email Marketing Manager in producing and developing HTML email templates from specifications given from various departments throughout the organization, in a timely, on-brand, and unique way, to drive fan engagement.

Roles and Responsibilities

  • Work with the Email Marketing Manager to strategically improve email development and marketing efforts by staying on top of the email production schedule and timeline, ensuring all projects are completely in a timely manner.

  • Day to day development, production, and testing of HTML emails, utilizing existing templates to expedite requests as well as writing new code from scratch, if needed.

  • Assist with managing elements of the email campaign process, including building templates, creating workflow, identifying audience segments, incorporating dynamic/personalize content, testing and analyzing email results.

  • Work with back-end developers by installing tracking tags on webpages to ensure proper tracking through from email click-throughs for better understanding of the email effectiveness and engagement.

  • Assist with building and executing a comprehensive best practice plan for continuous improved from a mobile prospective, including subject lines, content, copy to drive open and click rates

  • Manage the utilization and contact frequency of all Direct Marketing communications to preserve the integrity of all data including e-mail opt-in permissions. Responsible for all privacy (CAN-SPAM and CASL) compliance.

  • Interface with e-mail service provider to obtain and maintain best practices and ensure the database technology is meeting all email marketing needs.

  • Act as a key advocate for the implementation of proper policies and best practices for all businesses.

  • Based on skillset, this individual may also be provided the opportunity to assist in development/testing of other digital properties (websites, mobile apps)

Qualifications and Education Requirements

  • Bachelor Degree or higher in Computer Science or an equivalent amount of relevant experience including design, development and testing (must explain relevancy of experience).

  • Must be able to hand code from scratch (CSS & HTML)

  • Solid written and verbal communication skills.

  • Ability to learn new technologies quickly and create improved efficiency.

  • Experience working on web, mobile and desktop clients

  • Ability to manage a high volume of work, communicate, problem resolve, organization are essential

  • A self-starter who can work independently, but thrives in a team atmosphere

  • Ability to learn complex software products and explain them to customers

  • Experience with IBM Marketing Cloud/Silverpop platform and google analytics a plus


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